OCTOBER 2026 • FULL-TIME POSITION

Client Service and Broker Support Coordinator

CLIENT SERVICE • PERSONAL LINES SUPPORT • BROKERAGE OPERATIONS

Join a Brokerage Where Your Contributions Matter

Mills Brokers Insurance Solutions is an independent, boutique insurance brokerage built on exceptional service, long-term client relationships, professionalism, integrity and teamwork.

We are looking for an organized, personable and service-focused individual to join our team in a varied full-time role supporting client service, brokerage operations, administration and Personal Lines processing.

The role offers meaningful variety. Some days will focus on helping clients and supporting our Personal Lines brokers, while others may involve processing, organizing the office, solving an administrative issue or improving the way we do things. If you enjoy being helpful, staying organized, and keeping work moving forward, you may be a great fit for our team.

The Opportunity

In this role, you will support both the client-facing and behind-the-scenes work that keeps the brokerage running smoothly. You will often be one of the first people our clients speak with, while also helping brokers with administrative and technical support.

This is a strong fit for someone who enjoys working with people, can manage different priorities and wants to be part of a team where initiative and follow-through are genuinely valued.

Client Service

  • Welcome and assist clients by phone and email, responding to general inquiries and connecting them with the right team member

  • Assist with billing and payment inquiries

  • Assist with First Notice of Loss intake and claims distribution

  • Help ensure our clients receive the friendly, responsive and professional service they expect from Mills

Personal Lines Technical Support

  • Assist with insurer downloads and day-to-day Personal Lines processing

  • Use Acturis and insurer portals to retrieve, upload and maintain policy documents and client records

  • Support brokers with policy changes, endorsements, renewals and new business processing

  • Follow up on outstanding information and documentation

  • Assist with file maintenance and quality control

Brokerage Administration & Operations

  • Coordinate mail, couriers, office supplies and electronic filing

  • Assist with administrative projects, operational workflows and process improvements

  • Pitch in with other client service, administrative and operational priorities as they arise

Because we are a small brokerage, flexibility and a willingness to help are important parts of this role. Responsibilities may evolve depending on the needs of our clients, our team and the business.

What We're Looking For

We are less concerned about finding someone who checks every box and more interested in finding someone with the right attitude, strong organizational skills and a thoughtful approach to client service.

You are likely to thrive at Mills if you:

  • Are friendly, professional and genuinely enjoy helping people

  • Are organized, detail-oriented and dependable

  • Take initiative and are comfortable figuring things out

  • Can shift between priorities without losing track of the details

  • Communicate confidently and professionally by phone and email

  • Are comfortable with technology and interested in learning new systems

  • Enjoy being part of a smaller team and are willing to pitch in when needed

Experience & Technical Skills

  • Strong proficiency with Microsoft Outlook, Word, Excel and Teams

  • Experience with a broker management system such as Acturis is a strong asset

  • Experience with insurance company portals is an asset

  • Previous insurance brokerage experience is an asset, but not required

  • A RIBO licence is an asset, but not required

We welcome experienced insurance professionals, as well as candidates with strong administrative, operations or client-service experience who are interested in learning about the insurance business.

Compensation, Benefits & Development

Salary: $50,000-$60,000 annually, depending on experience.

This part-time position offers paid time off, scheduling flexibility, and opportunities for professional learning and development.

  • Competitive compensation

  • Comprehensive health and dental benefits

  • Paid vacation and additional paid time off

  • Employer-supported professional development, education and insurance licensing

  • Opportunities to learn and take on additional responsibilities as you grow in the role

Why Mills?

At a smaller brokerage, you are not limited to one narrow function. You will get to know our clients, work closely with experienced insurance professionals and learn how different parts of the brokerage fit together.

At Mills, you can expect:

  • A friendly, supportive and collaborative team

  • Direct mentorship from experienced insurance professionals

  • Meaningful work where your contribution is noticed

  • Exposure to different areas of the insurance business

  • Opportunities to learn, develop and take on new responsibilities

  • Approachable leadership and less bureaucracy

  • A workplace that values professionalism, teamwork and work-life balance

Location & Hours

This is a full-time, Monday-to-Friday position based in our Toronto office in Leslieville, with regular working hours typically from 9:00 a.m. to 5:00 p.m.

The position will initially be fully in-office to support onboarding, training and integration with our team. Over time, there may be an opportunity to transition to a hybrid work arrangement, depending on business needs, performance and the requirements of the role.

Interested in Joining Us?

If you are organized, client-focused and looking for a varied role where you can contribute, learn and become an important part of a supportive team, we would love to hear from you.

  • Please send your resume and a brief introduction telling us a little about yourself and why this opportunity interests you to joinourteam@millsinsurancebrokers.ca

  • We thank all applicants for their interest; however, only those selected for an interview will be contacted.

  • Employment decisions are based on qualifications, merit, and business needs.

  • Technology may change how we work, but Mills remains a brokerage built on real people, genuine relationships and personal service. Every application we receive is reviewed by a member of our team.

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