We’re hardly ever prepared for emergencies, accidents or other extraordinary events and incidents that disrupt our lives.

In the event that something does happen, as your broker, we are here to help.  

Please select an option:

Making a Claim

Please call us first so that we can provide you with advice about what to do and let you know what expect from the claims process.  


Tollfree: 800-953-0999
Phone: 416-489-5570


Also, we monitor claims to ensure you are being provided with the service you contracted for.  However, if it is an emergency and we are not immediately available your insurance company is available 24 hours a day and you can contact them directly.

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Contacting Your Insurer Directly

To contact your insurer directly, have the details of your loss and if possible, your policy number available and call:

  • Aviva (including Traders & Elite): 1-866-692-8482 (1-866-MY-AVIVA)

  • Aviva Ovation: 1-855-284-8211

  • Intact and Novex: 1-866-464-2424

  • Premier: 1-800-235-8784

  • Jevco: 1-866-864-1112

  • Chubb: 1-800-532-4822

  • Haggerty: 1-866-922-6569

  • Special Risk Insurance Managers Ltd: 604-455-2099

  • South Western Insurance Group:1-866-794-5463

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Insurer portals


Insured with Intact?
Track your claim online.

Intact now has a client portal that allows clients to register and track their claims process

Car accidents in Toronto

If your vehicle needs to be towed, have the tow truck driver take it to the Collision Reporting Centre and nowhere else. Do not respond to ‘incentives’ or ‘deals’ offered by a tow truck driver and do not sign any ‘waiver’. Tow truck drivers are not insurance experts.


If you're involved in a car accident and damages are estimated to be more than $1,000 (and most of the time they will be) then you MUST go to a Collision Reporting Centre and report the accident.

Maps and addresses for Toronto CRC’s are provided below:


North Centre : 113 Toryork Drive  Tel: (416) 745-1600


East Centre: 39 Howden Road Tel: (416) 701-1600

Have any questions? We can help.

Contact us—we can help you access and use your MyMills portal and app.
Tollfree: 800-953-0999   Phone: 416-489-5570    Email: contactus@millsinsurancebrokers.ca