October 2026

Client Service and Broker Support Coordinator (Part-Time)

Join a Brokerage Where Your Contributions Matter

Mills Brokers Insurance Solutions is an independent, boutique brokerage known for exceptional service and long-term client relationships. Our collaborative team values professionalism, integrity, continuous learning, and supporting one another.

We are looking for an organized, service-focused individual to join our growing team in a part-time role that combines reception, office administration, client service, and broker support.

The Opportunity

In this role, you will serve as a welcoming first point of contact for clients, support brokers with day-to-day service and processing, and help keep the office organized and running smoothly. As a first point of contact, you will help deliver the friendly, responsive service our clients expect.

What You'll Be Doing

Client Service & Support

• Respond to incoming calls and emails, assist with general inquiries, and direct requests requiring licensed advice to the appropriate team member

• Assist clients with billing and payment-related questions

• Process premium payments and issue receipts

• Assist with First Notice of Loss intake and claims distribution

• Ensure clients receive timely and professional service

Technical Insurance Support

• Assist with processing company downloads

• Use Acturis and insurer portals to retrieve, upload, and organize policy documents, correspondence, and client records

• Support brokers with policy changes, renewals, endorsements, and new business processing

• Follow up on outstanding client information and documentation

• Assist with quality control and file maintenance

Office Administration

• Coordinate mail, couriers, office supplies, electronic filing, administrative projects, workflow improvements, and occasional team or client events

What We're Looking For

The ideal candidate is organized, detail-oriented, client-focused, comfortable managing competing priorities, and confident communicating professionally by phone and email.

Qualifications

• Positive attitude and willingness to learn

• Strong computer skills and comfort with technology

Technical Skills

• Strong proficiency with Microsoft Outlook, Word, Excel, and Teams. You should be highly confident using Microsoft Office and email systems every day.

• Experience with broker management systems such as Acturis is a strong asset

• Experience working with insurance company portals is an asset

• Previous insurance brokerage experience is an asset but not required

Compensation, Paid Time Off & Development

$30–$38 per hour, depending on experience.

This part-time position offers paid time off, scheduling flexibility, and opportunities for professional learning and development.

• Paid birthday day off

• Paid time off bank for part-time employees

• Potential for a hybrid work arrangement after training and once established in the role

• Flexible regular scheduling, including the possibility of school-hour schedules

• No evening or weekend hours

• Professional development and licensing support

We welcome experienced insurance professionals as well as candidates with transferable administrative or client-service experience who are eager to learn and contribute.

Why Work at Mills Insurance Brokers?

• Friendly, supportive, and collaborative team environment

• Direct mentorship from experienced insurance professionals

• Meaningful work where your contributions make an impact

• Exposure to many areas of the insurance industry

• Small brokerage culture with less bureaucracy and more opportunity

• Flexible and approachable leadership team

• A workplace that values professionalism, teamwork, and work-life balance

Location & Work Arrangement

This part-time position will initially be based in our Toronto office for training and collaboration. A regular schedule will be mutually agreed upon, with flexibility in the hours and number of working days based on the successful candidate’s availability and our business needs. Once established in the role, the employee may be eligible for a hybrid work arrangement based on performance and business needs.

How to apply for this position